Capital Associated Industries, Inc.
  • Durham, NC, USA
  • Full Time


  • Review problem credits for accuracy and adherence to management guidelines; ensure accurate entry to the billing system.
  • Analyze accounts and reconcile client account statements and bank statements.
  • Assist with ACH process and serve as back-up.
  • Enter price changes and update product codes in accordance with management authorizations.
  • In conjunction with department Supervisor, develop unique procedures to assure compliance with special requirements of individual clients.
  • Collect on delinquent accounts and resolve billing discrepancies using customer service techniques.
  • Post payments to accounts and make bank deposit using bank scanner. Resolve short payments with customers.
  • Address customer concerns pertaining to invoices and payments.
  • Research unapplied items, chargebacks, NSF checks and transactions on the mainframe to assure billing accuracy.
  • Maintain customer database.
  • Produce moderately complex spreadsheets and reports.
  • Establish and maintain billing files.
  • Other duties as assigned.
  • Maintain customer database.
  • Produce moderately complex spreadsheets and reports.
  • Maintain operation of A/R and systems.
  • Clerical accounting tasks including making copies, filing, preparing documents and answering email and telephone messages from customers in a timely manner.
  • Serve as backup for functions that are not primary responsibility.
  • Exercise judgment within defined procedures and policies to determine appropriate action.
  • Other duties as assigned




  • High school diploma or equivalent required. Bachelor's degree in accounting, business administration, or related area strongly preferred.
  • Minimum of 2-4 years experience in accounting or finance. Education may substitute for experience.
  • Proficiency in Microsoft Excel, the 10 key, and good data entry skills required.
  • Requires experience in collections and customer service and good communication skills.
  • Ability to quickly learn company products and services in order to intelligently and forcefully converse with customers regarding their past due accounts. Must be able to recognize priorities and meet deadlines, as well as take initiative in handling matters to conclusion.
Capital Associated Industries, Inc.
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