Capital Associated Industries, Inc.
  • Raleigh, NC, USA
  • Full Time


About TKXS

A B2B technology and data-driven solutions company, TKXS provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, construction and industrial supply industries. With an unparalleled combination of industry breadth, depth and trust, no other provider offers clients a more complete solution set.


TKXS' clients know us to be trustworthy, responsive and straightforward. And while we count myriad strengths, our greatest advantage is our team. Guided by five core values, we trust more and achieve more. We team up, we stay curious, we take responsibility, we speak out, and we serve others. Grounded by our leadership team's thoughtful planning, and fueled by enthusiastic and innovative teammates, your future at TKXS could be bright indeed.


Who We're Seeking

TKXS serves its client through customer support of their sales platform through various channels including telephone, email, and chat. The Agriculture Client Experience Specialist will serve on a team of individuals representing the virtual, customer facing points-of-contact for the client and their customer audiences. In this role, you will be responsible for extending stellar customer service and ensuring a positive and seamless experience to all customers. You will serve as "eyes and ears" of the client, collecting and seeking out opportunities to enhance and evolve the support provided to their customers.


We are actively looking for candidates who are familiar with the Agriculture industry and are passionate about serving others. We seek candidates who are excellent communicators, going above and beyond to deliver the highest level of customer service to our clients and our clients' customers. We provide detailed and hands-on training that will help you deliver value to our clients and their customers while propelling you to an exciting new career.


This position can be based in our Raleigh or Charlotte, NC office.


Roles and Responsibilities:


  • Participate in training in order to have a thorough understanding of client's business and sales platform
  • Serve as the first line of support to client internal & external customers for phone calls, emails, and other types of contact through an established ticketing system
  • Respond to all communication types and support tickets in a timely manner according to established service levels
  • Assist customers with questions and triage to the appropriate department as necessary
  • Provide systems and programs support to field personnel and client stakeholders
  • Host and facilitate web training for new platform users
  • Support rollout of new system functionality through training and proactive outbound communication with client internal and external customers
  • Follow proper documentation procedures of all inquiry types for metric reporting purposes
  • Follow established best practices in situations where further assistance and/or research is required
  • Document and report system issues through established process for resolution with appropriate resources
  • Capture and communicate improvement opportunities to inform future support
  • Document Voice of Customer (VOC) of user experience to share internally for merchandising with internal and client stakeholders
  • Build meaningful relationships with our client's sales personnel and other stakeholders
  • Act as our client's representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely manner


Credentials and Experience:


  • College degree, preferably in Agriculture, or relevant Agriculture experience
  • Experience in customer service handling high volume phone and email traffic
  • Strong attention to detail and sense of urgency when following up with customers
  • High professionalism and willingness to serve customer needs
  • Proficient in technology use and working within web-based systems
  • Excellent written and verbal communication skills
  • Capacity to work under tight timelines and in team-oriented environments
  • Ability to adapt well to change
  • Must be able to work in the office


Note:  Hours of support are Monday through Friday 7:00 am to 7:00 pm EST. Must be willing to work a shift within these hours of operation according to business need.



At TKXS, you'll be positioned to do your best work ever, surrounded by caring, fun-loving and inspiring teammates. We work hard for our clients, but we play hard, too. Think happy hours, impromptu get togethers, and abundant community service projects.


We also provide a hefty benefits package:

  • health insurance,
  • maternity and paternity leave,
  • a 401(k) matching program,
  • affordable family benefits.
  • prescription drug insurance,
  • pet insurance, as well as
  • TKXS also covers -- 100% -- dental, vision, and life insurance for full-time employees.


And then there are the perks and plenty of them, including video games, healthy treats, seriously good coffee, and you won't believe what's on tap in the breakroom.


Ready to bring out the best in yourself? Then we want to hear from you. Give us a call, send an email, or go ahead and apply today.

TKXS is proud to be an Equal Opportunity Employer. We value diversity in our workplace and in our community and are committed to creating an inclusive environment for all employees.


Capital Associated Industries, Inc.
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