Capital Associated Industries, Inc.
  • Rocky Mount, NC, USA
  • Full Time

Southern Bank is a bank based in Mount Olive, North Carolina. It is a wholly owned subsidiary of Southern BancShares, Inc., a bank holding company. The company operates 64 branches in North Carolina and VirginiaSouthern Bank is a bank based in Mount Olive, North Carolina. It is a wholly owned subsidiary of Southern BancShares, Inc., a bank holding company. The company operates 64 branches in North Carolina and Virginia

 

This position provides Treasury Services second level support and training to Treasury Services customers and intermediate to advanced level technical support for customer facing e-commerce applications.

SPECIFIC JOB FUNCTIONS (DUTIES/RESPONSIBILITES):

  • Responsible for onboarding treasury services products and services that are moderate to complex in nature
  • Identify and resolve customer issues; acting as a liaison between the customer and bank operations, vendors and sales officers
  • Perform analysis to identify trends in order to ensure compliance, identify exceptions or recommend services that may streamline the customer's interactions
  • Train less experienced Treasury Services team members as needed to ensure the delivery of quality treasury services to meet customer needs
  • Provide advanced level support for all treasury services and e-commerce applications
  • Serve as product expert for all treasury services platforms, products and services with the ability to act as a resource for all internally escalated treasury services issues
  • Lead customer platform demonstrations and participate in opportunity discussions as needed
  • Provide high-touch, professional, reliable and prompt second level support to treasury services customers

 

 

JOB REQUIREMENTS:

 

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

 

  • Ability to work effectively in a team environment and across all organizational levels; flexibility, collaboration and adaptability to changing priorities
  • Strong analytical skills with attention to detail; ability to analyze and resolve complex issues and recommend solutions
  • Effective organizational, multi-tasking and prioritizing skills; run projects concurrently and proactively
  • Possess the necessary interpersonal skills needed to communicate effectively and maintain a friendly, courteous and professional manner even with distractions and deadlines
  • Ability to make sound decisions within proper authority and use good judgment based on policy and procedures; know when to refer situations to a higher authority
  • Ability to handle difficult customer situations
  • Energetic, quick learner, great attitude, responsive and willing to work independently and as a team member
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and internet based applications.
  • Excellent communication, both orally and in writing; good listening skills

 

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  • Associate level degree preferred
  • Minimum of five years' experience in customer support role specifically working with Treasury Services customers and services in a banking environment.
  • Minimum of three years' experience supporting online banking platforms used by commercial customers with complex banking relationships and treasury services.
  • Knowledge of NACHA Operating Rules and format
  • Knowledge of BAI Codes and proper assignment
  • Capable user of standard office equipment/software applications.

 

This position provides Treasury Services second level support and training to Treasury Services customers and intermediate to advanced level technical support for customer facing e-commerce applications.

SPECIFIC JOB FUNCTIONS (DUTIES/RESPONSIBILITES):

  • Responsible for onboarding treasury services products and services that are moderate to complex in nature
  • Identify and resolve customer issues; acting as a liaison between the customer and bank operations, vendors and sales officers
  • Perform analysis to identify trends in order to ensure compliance, identify exceptions or recommend services that may streamline the customer's interactions
  • Train less experienced Treasury Services team members as needed to ensure the delivery of quality treasury services to meet customer needs
  • Provide advanced level support for all treasury services and e-commerce applications
  • Serve as product expert for all treasury services platforms, products and services with the ability to act as a resource for all internally escalated treasury services issues
  • Lead customer platform demonstrations and participate in opportunity discussions as needed
  • Provide high-touch, professional, reliable and prompt second level support to treasury services customers

 

 

JOB REQUIREMENTS:

 

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

 

  • Ability to work effectively in a team environment and across all organizational levels; flexibility, collaboration and adaptability to changing priorities
  • Strong analytical skills with attention to detail; ability to analyze and resolve complex issues and recommend solutions
  • Effective organizational, multi-tasking and prioritizing skills; run projects concurrently and proactively
  • Possess the necessary interpersonal skills needed to communicate effectively and maintain a friendly, courteous and professional manner even with distractions and deadlines
  • Ability to make sound decisions within proper authority and use good judgment based on policy and procedures; know when to refer situations to a higher authority
  • Ability to handle difficult customer situations
  • Energetic, quick learner, great attitude, responsive and willing to work independently and as a team member
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and internet based applications.
  • Excellent communication, both orally and in writing; good listening skills

 

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  • Associate level degree preferred
  • Minimum of five years' experience in customer support role specifically working with Treasury Services customers and services in a banking environment.
  • Minimum of three years' experience supporting online banking platforms used by commercial customers with complex banking relationships and treasury services.
  • Knowledge of NACHA Operating Rules and format
  • Knowledge of BAI Codes and proper assignment
  • Capable user of standard office equipment/software applications.

 

This position provides Treasury Services second level support and training to Treasury Services customers and intermediate to advanced level technical support for customer facing e-commerce applications.

SPECIFIC JOB FUNCTIONS (DUTIES/RESPONSIBILITES):

  • Responsible for onboarding treasury services products and services that are moderate to complex in nature
  • Identify and resolve customer issues; acting as a liaison between the customer and bank operations, vendors and sales officers
  • Perform analysis to identify trends in order to ensure compliance, identify exceptions or recommend services that may streamline the customer's interactions
  • Train less experienced Treasury Services team members as needed to ensure the delivery of quality treasury services to meet customer needs
  • Provide advanced level support for all treasury services and e-commerce applications
  • Serve as product expert for all treasury services platforms, products and services with the ability to act as a resource for all internally escalated treasury services issues
  • Lead customer platform demonstrations and participate in opportunity discussions as needed
  • Provide high-touch, professional, reliable and prompt second level support to treasury services customers

 

 

JOB REQUIREMENTS:

 

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

 

  • Ability to work effectively in a team environment and across all organizational levels; flexibility, collaboration and adaptability to changing priorities
  • Strong analytical skills with attention to detail; ability to analyze and resolve complex issues and recommend solutions
  • Effective organizational, multi-tasking and prioritizing skills; run projects concurrently and proactively
  • Possess the necessary interpersonal skills needed to communicate effectively and maintain a friendly, courteous and professional manner even with distractions and deadlines
  • Ability to make sound decisions within proper authority and use good judgment based on policy and procedures; know when to refer situations to a higher authority
  • Ability to handle difficult customer situations
  • Energetic, quick learner, great attitude, responsive and willing to work independently and as a team member
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and internet based applications.
  • Excellent communication, both orally and in writing; good listening skills

 

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  • Associate level degree preferred
  • Minimum of five years' experience in customer support role specifically working with Treasury Services customers and services in a banking environment.
  • Minimum of three years' experience supporting online banking platforms used by commercial customers with complex banking relationships and treasury services.
  • Knowledge of NACHA Operating Rules and format
  • Knowledge of BAI Codes and proper assignment
  • Capable user of standard office equipment/software applications.

 

This position provides Treasury Services second level support and training to Treasury Services customers and intermediate to advanced level technical support for customer facing e-commerce applications.

SPECIFIC JOB FUNCTIONS (DUTIES/RESPONSIBILITES):

  • Responsible for onboarding treasury services products and services that are moderate to complex in nature
  • Identify and resolve customer issues; acting as a liaison between the customer and bank operations, vendors and sales officers
  • Perform analysis to identify trends in order to ensure compliance, identify exceptions or recommend services that may streamline the customer's interactions
  • Train less experienced Treasury Services team members as needed to ensure the delivery of quality treasury services to meet customer needs
  • Provide advanced level support for all treasury services and e-commerce applications
  • Serve as product expert for all treasury services platforms, products and services with the ability to act as a resource for all internally escalated treasury services issues
  • Lead customer platform demonstrations and participate in opportunity discussions as needed
  • Provide high-touch, professional, reliable and prompt second level support to treasury services customers

 

 

JOB REQUIREMENTS:

 

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

 

  • Ability to work effectively in a team environment and across all organizational levels; flexibility, collaboration and adaptability to changing priorities
  • Strong analytical skills with attention to detail; ability to analyze and resolve complex issues and recommend solutions
  • Effective organizational, multi-tasking and prioritizing skills; run projects concurrently and proactively
  • Possess the necessary interpersonal skills needed to communicate effectively and maintain a friendly, courteous and professional manner even with distractions and deadlines
  • Ability to make sound decisions within proper authority and use good judgment based on policy and procedures; know when to refer situations to a higher authority
  • Ability to handle difficult customer situations
  • Energetic, quick learner, great attitude, responsive and willing to work independently and as a team member
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and internet based applications.
  • Excellent communication, both orally and in writing; good listening skills

 

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  • Associate level degree preferred
  • Minimum of five years' experience in customer support role specifically working with Treasury Services customers and services in a banking environment.
  • Minimum of three years' experience supporting online banking platforms used by commercial customers with complex banking relationships and treasury services.
  • Knowledge of NACHA Operating Rules and format
  • Knowledge of BAI Codes and proper assignment
  • Capable user of standard office equipment/software applications.

 

Capital Associated Industries, Inc.
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