Capital Associated Industries, Inc.
  • Charlotte, NC, USA
  • Full Time

  

About TKXS

 

A B2B technology and data-driven solutions company, TKXS provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, healthcare, construction and industrial supply industries. With an unparalleled combination of industry breadth, depth and trust, no other provider offers clients a more complete solution set. 

TKXS' clients know us to be trustworthy, responsive and straightforward. And while we count myriad strengths, our greatest advantage is our team. Guided by five core values, we trust more and achieve more. We team up, we stay curious, we take responsibility, we speak out, and we serve others. Grounded by our leadership team's thoughtful planning, and fueled by enthusiastic and innovative teammates, your future at TKXS could be bright indeed. 

 

What We're Seeking

Managing a client relationship is one of the most important roles within TKXS. The more intimately involved we are with our clients' strategies, the more value we can contribute by aligning with their strategy. A Client Engagement Manager serves as the hub of the relationship with our clients. Furthermore, they hold the key to growth with our clients, collecting insight and seeking out opportunities to grow TKXS's support of the client. The ideal candidate should have the following qualities: 

  • Thrives in a fast-paced environment
  • Possesses strong leadership skills
  • Models excellent written and verbal communication skills
  • Operates with a high attention to detail and exceptional organization and time management
  • Works well in a team environment as well as independently
  • Influences and negotiates with senior-level internal and client-facing leadership
  • Applies strong and dynamic interpersonal skills
  • Operates with a track record of establishing and developing long-lasting client relationships to retain existing revenue and drive organic growth

About the Position

A TKXS Client Engagement Manager has relationship, sales, management and administrative duties with some travel. They will partner with the Client Engagement Director to understand strategic objectives and goals for the department and develop plans to meet and exceed those expectations. Day-to-day duties include: 

  • Relationship Management:
    • Serves as a point of contact for client relationships on assigned accounts
    • Serves as the primary escalation point for customers and acts on their behalf internally to address issues
    • Partners with Business Development and Sales Engineering functions in the selling process to secure new clients
    • Onboards new customers post-sale, to ensure a successful launch to the relationship and scope of work
    • Provides strategic guidance and merchandises efforts with clients to continue to demonstrate TKXS' value
    • Attends strategic client project delivery team sessions to set client expectations, identify opportunities and protect revenue as necessary
    • Supports clients during the delivery process and acts as their advocate internally
    • Stays current on industry trends and the competitive landscape within our clients' industries and how those trends may impact assigned clients
  • Sales Responsibilities:
    • Stays abreast of TKXS' products and services to identify organic growth opportunities within assigned client base
    • Consults existing clients on their current challenges, strategies and objectives to prepare recommendations for customers
    • Develops pricing based on estimates from the delivery team, competitive landscape and TKXS' strategic goals
    • Negotiates contract terms, pricing and invoicing schedule with customers
    • Identifies and executes strategies to achieve internal sales goals within existing accounts
    • Proactively communicates account updates to leadership relating to revenue opportunities, risks with mitigation and client satisfaction
  • Employee Management Duties:
    • Manages client engagement coordinators (CEC) supporting in their service to clients
    • Develops and tracks goals to encourage career development of CECs
    • Assigns work tasks to CECs based on skill set and career growth areas
    • Facilitates performance reviews for CECs
  • Administrative Duties:
    • Prepares and presents concept PowerPoint Presentations utilizing existing TKXS presentation library components
    • Documents high-level business needs of the client and submits work requests to the delivery team for estimation
    • Works with the TKXS delivery team to prepare and deliver Statements of Work
    • Documents, maintains and reports out internally on key account plans and monthly forecasts
    • Partners with finance to schedule, generate and deliver client invoices
    • Travels between 10 50% to meet with clients face-to-face to discuss current, future and prospective initiatives. Travel needs are assessed on a client-by-client basis
  • Reporting Structure:
    • This position reports to the Client Engagement Director

 Credentials

Qualifications Desired:

  • Bachelor's degree in business, agriculture or another relevant field
  • 7+ years sales experience
  • 3+ years of management experience

Skills Desired:

  • Proficient with G-Suite (Google Drive, G-Mail, Docs, Sheets, and Slides)
  • Proficient with Microsoft Products (Word, Excel and PowerPoint)
  • Proficient with both PC and Mac
  • Proficient with LinkedIn Navigator
  • Proficient with HubSpot Sales

 

 Why TKXS?

At TKXS, you'll be positioned to do your best work ever, surrounded by caring, fun-loving and inspiring teammates. We work hard for our clients, but we play hard, too. Think happy hours, impromptu get togethers, and abundant community service projects. 

 

We also provide a hefty benefits package:

  • health insurance,
  • maternity and paternity leave,
  • a 401(k) matching program,
  • affordable family benefits.
  • prescription drug insurance,
  • pet insurance, as well as
  • TKXS also covers -- 100% -- dental, vision, and life insurance for full-time employees. 

And then there are the perks and plenty of them, including video games, healthy treats, seriously good coffee, and you won't believe what's on tap in the breakroom. 

Ready to bring out the best in yourself? Then we want to hear from you. Give us a call, send an email, or go ahead and apply today.

TKXS is proud to be an Equal Opportunity Employer. We value diversity in our workplace and in our community and are committed to creating an inclusive environment for all employees.

 

 

Capital Associated Industries, Inc.
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