Capital Associated Industries, Inc.
  • Raleigh, NC, USA
  • Full Time

About TKXS

A B2B technology and data-driven solutions company, TKXS provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, healthcare, construction and industrial supply industries. With an unparalleled combination of industry breadth, depth and trust, no other provider offers clients a more complete solution set. 

TKXS' clients know us to be trustworthy, responsive and straightforward. And while we count myriad strengths, our greatest advantage is our team. Guided by five core values, we trust more and achieve more. We team up, we stay curious, we take responsibility, we speak out, and we serve others. Grounded by our leadership team's thoughtful planning, and fueled by enthusiastic and innovative teammates, your future at TKXS could be bright indeed.

What We're Seeking

The Customer Operations Coordinator will serve on a team of individuals representing user accounts on our internet based data collection platform.  The position requires a friendly, engaging, patient and trustworthy telephone presence, as well as good written communication skills, to assist customers and ensure efficient and accurate delivery of data in support of critical rebate programs.  Applicants must be detail oriented and comfortable using internet based technology.

About the Position 

  • Manage retailer and distributor accounts across the U.S. that participate in our internet based data collection platform.
  • Monitor incoming product, customer, point of sale and inventory files. Repair, correct and reload files to ensure customer data flows into the system.
  • Field inbound calls and emails from retailer and distributor accounts.
  • Document all inbound communication in custom-built CRM tools.
  • Assist customers by troubleshooting data issues and requests as well as answer questions regarding services and programs.
  • Clean and cross-reference point of sale and inventory data using custom-built web tools.
  • Monitor and analyze customer data to ensure reporting accuracy.

 Credentials

  • Bachelor's degree
  • Strong MS Office skills and use of internet based web applications
  • High professionalism and willingness to serve the customer's needs
  • Excellent written and verbal communication skills
  • Strong drive for results and attention to detail
  • Proficient with problem solving and thinking critically to resolve customer requests.
  • Team oriented
  • Experience in the Agriculture industry is preferred, but not required. 

Why TKXS?

At TKXS, you'll be positioned to do your best work ever, surrounded by caring, fun-loving and inspiring teammates. We work hard for our clients, but we play hard, too. Think happy hours, impromptu get togethers, and abundant community service projects. 

We also provide a hefty benefits package:

  • health insurance,
  • maternity and paternity leave,
  • a 401(k) matching program,
  • affordable family benefits.
  • prescription drug insurance,
  • pet insurance, as well as
  • TKXS also covers -- 100% -- dental, vision, and life insurance for full-time employees. 

And then there are the perks and plenty of them, including video games, healthy treats, seriously good coffee, and you won't believe what's on tap in the breakroom. 

Ready to bring out the best in yourself? Then we want to hear from you. Give us a call, send an email, or go ahead and apply today.

TKXS is proud to be an Equal Opportunity Employer. We value diversity in our workplace and in our community and are committed to creating an inclusive environment for all employees.

Capital Associated Industries, Inc.
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
.