Capital Associated Industries, Inc.
  • Charlotte, NC, USA
  • Full Time

About TKXS

A B2B technology and data-driven solutions company, TKXS provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, healthcare, construction and industrial supply industries. With an unparalleled combination of industry breadth, depth and trust, no other provider offers clients a more complete solution set.

 TKXS' clients know us to be trustworthy, responsive and straightforward. And while we count myriad strengths, our greatest advantage is our team. Guided by five core values, we trust more and achieve more. We team up, we stay curious, we take responsibility, we speak out, and we serve others. Grounded by our leadership team's thoughtful planning, and fueled by enthusiastic and innovative teammates, your future at TKXS could be bright indeed.

What We're Seeking

The Agriculture Client Experience Specialist (ACSS) will serve on a team of individuals representing the virtual, customer-facing points-of-contact for all customers and users of the financing system. The ACSS team extends stellar service to all customers to ensure a positive end user experience. 

We are actively looking for candidates who are familiar with the AG industry and are passionate about serving others. We seek candidates who are excellent communicators, going above and beyond to deliver the highest level of customer service to our clients and our clients' customers. We provide detailed and hands-on training that will help you deliver value to our clients and their customers while propelling you to an exciting new career.

Agriculture Client Experience Specialist Job Description

  • Receive inbound calls, emails and support tickets from the client's field sales reps, retail and/or farmer customers
  • Respond to all email communications and support tickets, as well as missed calls and voicemails within 24 hours
  • Document all inbound and outbound communication for metric reporting to the client
  • Assist customers and system users with all matters relating to the financing system
  • Document and report system issues via a ticketing system for resolution with appropriate technical resources
  • Build meaningful relationships with our client's sales personnel and senior stakeholders
  • Act as our client's representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely manner
  • Provide systems and programs related to support to field personnel and client stakeholders
  • Merchandise customer VOC with Client Experience Manager to share with internal stakeholders and/or other key client stakeholders
  • Provide support through Quality Assurance (QA) testing of new system functionality

Credentials

  • College degree, preferably in agriculture, or relevant AG experience
  • Experience in customer service handling high volume phone and email traffic (at least 90% of the day is spent on the phone)
  • Strong attention to detail and sense of urgency when following up with customers
  • High professionalism and willingness to serve the customers' needs
  • Proficiency in multiple web-based systems
  • Excellent written and verbal communication skills
  • Capacity to work under tight timelines and in team-oriented environments
  • Ability to adapt well to change
  • Must be able to work in the office

 

Note: The typical work week is Monday through Friday 8:00 am to 5:00 pm EST. Business hours for this position may change seasonally based on our call / email / support ticket volume, and during certain times of year you may be asked to work a 9:00 am to 6:00 pm EST shift.

 Why TKXS?

At TKXS, you'll be positioned to do your best work ever, surrounded by caring, fun-loving and inspiring teammates. We work hard for our clients, but we play hard, too. Think happy hours, impromptu get togethers, and abundant community service projects.

 We also provide a hefty benefits package:

  • health insurance,
  • maternity and paternity leave,
  • a 401(k) matching program,
  • affordable family benefits.
  • prescription drug insurance,
  • pet insurance, as well as
  • TKXS also covers -- 100% -- dental, vision, and life insurance for full-time employees.

And then there are the perks and plenty of them, including video games, healthy treats, seriously good coffee, and you won't believe what's on tap in the breakroom.

Ready to bring out the best in yourself? Then we want to hear from you. Give us a call, send an email, or go ahead and apply today.

TKXS is proud to be an Equal Opportunity Employer. We value diversity in our workplace and in our community and are committed to creating an inclusive environment for all employees.

Capital Associated Industries, Inc.
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