Capital Associated Industries, Inc.
  • Raleigh, NC, USA
  • Full Time

Capital Associated Industries (CAI) is a non-profit employers' association with offices in Raleigh and Greensboro, NC, that serves the greater Research Triangle, Piedmont Triad and 65 central and eastern counties of North Carolina. We help our 1300+ member organizations maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. 

Our CAI member experience is deeply impacted by how well we connect our members with a broader community of North Carolina HR professionals. It is those very connections that helps bring shared experiences to life. This unique role requires the successful candidate to be an EFFECTIVE PEOPLE CONNECTOR across three distinct mediums:

  1. Roundtables & Peer Learning Groups: We believe that our members benefit greatly by sharing their challenges and best practices with their HR peers. This role helps to coordinate ongoing monthly Peer Learning Group and quarterly Roundtable meetings. A key success factor for this role is the ability to effectively recruit and engage members to participate in these sessions.
  2. Conferences: CAI conducts several large-scale conferences throughout the year. We aim to transition attendee participation from a passive "sit and learn" approach to an active "engage and connect" approach. This role would help to facilitate networking opportunities and relationships that tie back into CAI's mission.
  3. Online Member Community: Our organization is passionate about building a smoother end-to-end website experience with our content, products and services. We need help shaping the CAI Member Community into an experience that connects with our members, gives them a voice, allows them to tap into meaningful peer relationships and ultimately deepens member loyalty.

 What You Will Do:

  1. Connect People 
  • Identify opportunities to recruit, engage and retain new participants into the Peer Learning Groups (PLG) and Roundtable discussions
  • Ensure that PLG and Roundtable discussions attendance meets goals
  • Help organize, support, and promote internally hosted member events
  • Engage CAI members to participate in Community spaces and provide valuable input 
  1. Leverage Social Media 
  • Identify and implement social media strategies and marketing best practices to drive member connections, website engagement and event attendance
  • Highlight Community influencers and power users
  • Manage social media campaign execution and scheduling including day-to-day content sourcing and creation as well as post-campaign analysis
  1. Connect People to Content and/or Help
  • Communicate directly with users; directing and responding to questions, engaging in conversation and being the voice of the CAI Member Community
  • Update and monitor forums frequently to keep our community engaged and provide a customer feedback loop to other areas of the organization that can benefit from learnings.
  • Based upon what you're hearing from the community, identify the appropriate ways to proactively address member needs
  1. Measure Results  
  • Implement metrics for community engagement, participation, and satisfaction; create and carry out projects to improve those metrics, report regularly on progress, and adjust approach as needed
  • Make recommendations on the future of marketing and social media including but not limited to, emerging consumer trends, new social platforms, and other media influencers and communities that can contribute to growth of membership and for-fee services.

Requirements

  • B/A in Marketing, Communications or Business Administration is desired.
  • 3+ years marketing and social media experience, with a solid understanding of engaging an audience and growing an online community.
  • Prior experience successfully managing customer or member relationships.
  • Event planning experience is desirable.
  • Experience working in Human Resources, particularly recruiting, is a plus.

Additional Skills

  • Be comfortable speaking with and influencing large and small groups, including senior leadership
  • Be able to recruit new contributors and community members
  • Demonstrate a working knowledge of social media strategies, customer experience design, and creating compelling messages
  • You're not afraid to ask questions and are able to analyze, implement and improve complex systems/processes
  • Analytical skills to measure and understand how social campaigns and events deliver impact to broader company business and marketing objectives
  • Ability to work individually and with cross functional teams to develop campaigns and drive results
  • Ability to prioritize and multi-task in a fast paced, changing environment
  • Strong organizational skills and attention to detail
  • Strong understanding and empathy towards CAI's member base
Capital Associated Industries, Inc.
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