Capital Associated Industries, Inc.
  • Durham, NC, USA
  • $40,000 - $45,000
  • Hourly
  • Full Time

About Us

3Shape is a leading provider of 3D scanning hardware and software designed for the era of digital dentistry.  Working together with dental professionals across the world we are developing innovations that provide superior dental care for patients.

The company was founded by two graduates in Denmark in 2000. Since then, the company has grown to 1500 employees globally and expanded revenues, headcounts and profits for 17 years straight.   Since our continued growth we are expanding our presence in the US market by opening a production facility in Durham, North Carolina.  We're currently recruiting for a Service & Repair Specialist to join our team.

 Position Summary:

The Service & Repair Specialist will investigate, troubleshoot and test products that are returned to 3Shape due to technical complaints. The goal is to ensure all activities are carried out efficiently and effectively in a way that the repaired products will work properly to our customers' satisfaction.  The position requires the individual to be a "self-starter", meaning that the work or services that he or she is performing requires the ability to think independently and make decisions that in their sound discretion best reflect the company's goals and initiatives. 

Primary Responsibilities:  Diagnose and service 3Shape products, which include inter-oral and laboratory scanners.  Disassembly scanner based on technical documentation, replace broken electronics, mechanical, otical parts.  Assemble components used in repair by hand and with the use of tools such as welders and drills.  Run test in 3Shape software.  Identify and report root cause problems through testing and observation.  Ensure repair/service commitments are met.  Participate in and implement continuous improvement processes and tasks related to service       and repair.  Monitor and adjust equipment used in the production process.  Keep detailed, accurate records; contribute to service and repair-related reports.  Ensure work station is clean, properly equipped and free from hazards and distractions and ability to adhere to all safety guidelines.

Required:

  • High school diploma or GED.
  • Demonstrated analytical thinking and problem-solving skills, especially with high tech products.
  • Recent use of Windows operating system.
  • Ability to read technical, quality, safety and operational documents; able to apply to the role.
  • Strong attention to detail.
  • Physical dexterity necessary to assemble/configure small and delicate product parts.
  • Possess physical strength and stamina required to stand, walk, and lift for long periods of time. 

Preferred:

  • 2-year technical degree in electronics, computer science or other related disciplines.
  • Previous experience working with CRM/ERP systems.
  • Previous work experience as a service and/or repair technician, customer support agent, IT help desk, quality specialist.
  • Experience working in a collaborative team environment, preferably global.
  • Previous work experience in a warehouse or factory environment.
  • Work in a team environment with other repair specialists.   Close collaboration with other parts of the organization, such as Customer Support, is essential.

Hours of work:

7:30am 4:00pm

Monday - Friday

We Offer:

An attractive workplace located in the Research Triangle Park, North Carolina.

3Shape is dedicated to developing a diverse workforce to ensure a diversity of thought.  We are committed to provide a work environment in which 3Shapers are treated fairly and with respect irrespective of gender, ethnicity, nationality, color, age, sexual identity, religion, or disability.  3Shape is operating internationally and support the protection of internationally adopted human and labor rights.  Your professional capability and qualifications will pave the way for your employment and future career at 3Shape.

Interested in joining our team for this exciting journey as we build up our US production and be key in the delivery improvement to our US customer, please apply today!

 

Capital Associated Industries, Inc.
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